Policy & Procedures
Appointment Policy: Appointments are scheduled at least 24hrs in advance. Appointments are scheduled via email with initial request and followed up by a phone call and or email to confirm details. All appointsments are guaranteed with credit or debit card. Confirmation text or email is sent 24-48 hours prior to appointment time. Please inform us of gift certificate or special pricing redemption at time of scheduling.
Cancellation Policy: Cancellations must be made no less than 24hrs prior to scheduled appointment time (except under certain emergency situations at the discretion of MGM Massage management). Services cancelled in less than requested time will be charged 75% of published rate for scheduled service(s). For special events cancellation must be made 72hrs in advance.
Pricing Policy: Prices are subject to change without notice. Pricing at time of scheduling will be honored.
Gratuity Policy: While gratuities are always welcomed they are not required, it is at the clients discretion.
Gift Certficates: Gift cards are available for all services.
Payment Policy: For your convenience, we accept Cash, Check, Master Card, Visa, American Express and Discover, card guarantee is required when booking.
Therapeutic Boundaries: For your protection and the protection of the therapist no sexual innuendos or inappropriate comments or touching either by client or therapist are acceptable behaviors. If this situation arises the session terminates immediately and client is responsible for the full cost of the session.
Hygiene/Skin anomalies: Please ensure skin is clean and free of rashes or skin irritation prior to therapy. In instances of dermal outbreaks, therapy may or may not continue, this is at the therapist discretion as topical agents may cause additional irritation, therefore modification to therapy may occur.